Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • Additional non-returnable items:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Restocking Fee (if applicable)
A restocking fee is charged when bulk or special order merchandise is returned. Restocking fees help pass on the costs of inspection, relabeling, repackaging and shipping back to the manufacturer for our credit. A restocking fee of 15% of the purchase price is charged on all such items. 

Partial Refunds (if applicable)

There are certain situations where only partial refunds are granted (if applicable), such as, book with obvious signs of use, CDs, DVDs, VHS tape, software, video games, cassette tapes, or vinyl records that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days


Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@capecrystalbrands.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: info@capecrystalbrands.com and send your item to: 93 Mine Brook Road, Far Hills, New Jersey US 07931.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product, to: 93 Mine Brook Road, Far Hills, New Jersey US 07931.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Meet Our Awsome Team

Ed McCormick

Ed is CEO of EnvironMolds LLC. Cape Crystal Brands is the subsiduary of EnvironMolds which Ed founded in 1998. Ed is a prolific writer and the author of several non fiction books, as well as six cookbooks. He is both a food writer and food entrenprenuer.

Helen Zhao

Helen is our General Manager of Operations. She wears many hats including overseeing sales, importing, purchasing, packaging and shipping. She has been with the company since 2002. She is multi-lingual in English and Chinese.

Robert Gillbert

Robert Gill is the Marketing and IT Manager for Cape Crystal Brands.

Our Story

Every great idea starts with a problem. Ours was simple enough, really: time and time again, we found ourselves struggling with low quality cooking materials and ingredients. More often than not, the ingredients already available on the market were either too costly, or more trouble than they were worth.

The need for a brand of reliable, premium quality, and affordable natural and modified organic food products we could rely on for our gastronomical endeavors was becoming painfully apparent - and that's the how and why of creating Cape Crystal. We're a modern, 21st century company with a singular goal in mind: we want to provide our amateur cook and professional chef customers with a wide range of natural and organic premium quality ingredients - without charging our customers an arm and a leg!

We're aware, however, that "just" providing top-notch quality products is not going to cut it - not in today's fiercely demanding world. Everything evolves, and so must we; that's why, unlike many of our competitors, we pride ourselves in pushing the boundaries of modernist cooking and molecular gastronomy, constantly introducing new products and ingredients for our customers to create with!

And we're glad to be able to say that all that attention to detail and quality actually pays off! We already enjoy a growing portfolio of satisfied customers, which bears testimony to what our customers are always looking for - quality, value and reliability.

Of course, this only drives us to strive to become even better, because what's of utmost importance to us is our customers' total satisfaction. After all, it's what keeps us in business!