This document sets out the shipping policy that applies to customers that make a purchase at Cape Crystal Brands. If you have any questions, please contact our customer service team by telephone at: (908) 273-5600 or by email at: info@capecrystalbrands.com
We offer the following shipping options US Postal Service and UPS - you will be asked to select a shipping method at checkout.
We offer free shipping on orders over in the domestic US (Hawaii and Alaska excepted)
All other orders under $49.00 there is a shipping charge of $6.95.
All orders placed before 1 PM Eastern standard time, (New York) Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Order handling/processing time, example: 1-3 business days. (Mon-Fri)
Order transit time, Example: 3-8 business days based on US Postal Service and UPS shipping estimates.
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website or our tracking page here.
We want you to be completely happy with your purchase - please read our return and refund policy for detailed information about our processes.
